Last updated: August 2026
Every KnightShelf edition is printed and bound to order specifically for you, so we're unable to accept returns simply because you've changed your mind. That said, we want you to be happy with your book.
Damaged or Defective Items
If your order arrives damaged, defective, or misprinted, contact us within 30 days of delivery at the email below with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — your choice.
Wrong Item Received
If we made a mistake and sent you the wrong format or title, let us know within 30 days of delivery and we'll correct it at no cost to you.
Non-Returnable Items
Because each book is printed specifically for your order, we can't accept returns or exchanges for correctly printed items due to a change of mind, ordering error on your part, or reasons unrelated to a defect.
Refund Processing
Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.
Order Cancellations
Because production begins shortly after your order is placed, we can only cancel or modify an order within a few hours of purchase. Contact us as soon as possible if you need to make a change.
Contact Us
Questions about a return or refund? Reach out through our contact page and we'll get back to you as soon as we can.